Privacy Policy
How SERS Cloud handles personal information and protects the information entrusted to the platform.
1. About This Policy
This Privacy Policy explains how SERS Cloud, designed by Future Tech Systems, may collect, use, store and protect personal information when you visit the SERS Cloud website, create or use an account, contact us, or use SERS Cloud services.
2. Information We May Collect
Depending on how you use SERS Cloud, information may include your name, business name, contact details, account information, support enquiries, information you submit through forms, and technical information reasonably required to operate and secure the service.
3. Information Stored in SERS Cloud
Customers may enter business records into SERS Cloud, including information relating to their clients, sites, jobs, technicians, assets, inventory, invoices and other operational records. Customers remain responsible for ensuring they have authority to enter and use information within their account.
4. How Information Is Used
Information may be used to provide and administer SERS Cloud, authenticate users, respond to enquiries and support requests, maintain security, improve the service, communicate important service information, and meet applicable legal or regulatory obligations.
5. Disclosure and Service Providers
Information may be processed by service providers that are reasonably necessary to host, operate, secure, support or communicate through SERS Cloud. Information is not sold to third parties. Information may also be disclosed where required or authorised by law.
6. Security
Reasonable technical and organisational safeguards are used to protect information. No internet-based service can guarantee absolute security, and users should protect their credentials, use appropriate access controls and promptly report suspected unauthorised access.
7. Access, Correction and Enquiries
You may contact us to ask about personal information we hold about you, request correction where appropriate, or raise a privacy concern. We may need to verify your identity before acting on a request.
8. Retention
Information may be retained for as long as reasonably required to provide the service, maintain legitimate business and security records, meet legal obligations, resolve disputes, and enforce agreements.
9. Changes to This Policy
This policy may be updated as SERS Cloud develops or legal and operational requirements change. The current version will be published on this page with an updated date.
10. Contact
Privacy enquiries can be submitted through the SERS Cloud Contact page.